// privacy_policy
Last Updated: 2024-12-25 | Version: 2.0
/**
* MiniCode LLC (hereinafter referred to as "we" or "AskAIs")
* understands the importance of personal information to you. We will take appropriate
* security measures in accordance with legal requirements to protect your personal information.
*/
This Privacy Policy applies to all products and services provided by AskAIs. Please carefully read and fully understand this policy, especially the provisions marked in bold/underlined, before using our services.
00. Legal Basis and Scope of Application
This policy is formulated in accordance with the following laws and regulations:
- California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) — for California residents
- General Data Protection Regulation (GDPR) — for users in the European Economic Area, UK and Switzerland
- Children's Online Privacy Protection Act (COPPA) — for users under 13 years old
- Federal Trade Commission Act (Section 5) — overall consumer protection
- Hong Kong Personal Data (Privacy) Ordinance (PDPO) — for users accessing through our Hong Kong operations
- Other applicable local privacy and consumer protection laws
Applicable Entity:MiniCode LLC
Employer Identification Number (EIN):EIN: 99-XXXXXXX
Registered Address:30 N Gould St Ste R, Sheridan, WY 82801, USA
01. Collection of Personal Information
We only collect your personal information within lawful, legitimate, and necessary scope:
1.1 Account Registration Information
- Phone number/email address (for account registration and identity verification)
- Username/nickname (for account identification)
- Password (encrypted storage for account security)
- Third-party login information (such as WeChat OpenID, only authorized information obtained)
1.2 Real-Name Verification Information (if applicable)
- Real name (enterprise users need to provide company name)
- ID number/Unified Social Credit Code
- Contact address (for invoice and contract delivery)
1.3 Service Usage Information
- Conversation records (your interactions with AI)
- Uploaded files and documents
- Generated content and output results
- Usage preferences and settings
1.5 Device and Network Information
- Device model, operating system, unique device identifiers
- IP address, network carrier information
- Browser type, language settings
- Access date, time, and duration
⚠️ Sensitive Information Notice:
We do not actively collect sensitive personal information such as race, ethnicity, religious beliefs, biometric data, medical health, or financial account information. If collection is necessary for services, we will obtain your explicit consent separately.
02. Data Storage and Cross-Border Transfer
To ensure data security and regulatory compliance, we adopt a multi-region storage strategy:
• Primary region: Data is stored on our primary servers in the United States
• Regional operations: For latency and compliance purposes, certain data of users in Asia-Pacific may be processed via our Hong Kong operations region
Storage Location: We automatically assign data storage locations based on your registration region to ensure compliance with local regulations.
Retention Period: We only retain your personal information for the period necessary to provide services. After account cancellation, we will delete or anonymize your personal information within 30 business days, unless otherwise required by law.
Cross-Border Transfer: When cross-border data transfer is necessary, we use Standard Contractual Clauses (SCCs) and equivalent safeguards in accordance with GDPR Chapter V and applicable laws.
03. Use of Personal Information
We strictly follow the principles of lawfulness, legitimacy, and necessity, using your personal information within the following scope:
- Service Provision: Providing core functions such as AI chat, document generation, and task management
- Identity Verification: Verifying your identity and ensuring account security
- Customer Service: Responding to your inquiries, complaints, and suggestions
- Service Improvement: Analyzing usage data to optimize product experience (de-identified)
- Security Protection: Preventing, detecting, and investigating fraud and illegal activities
- Notifications: Sending service notices and security alerts (can be disabled)
- Legal Compliance: Complying with laws, regulations, and regulatory requirements
AI Model Training Notice:
If your data may be used to optimize AI model training, we will obtain your separate, explicit consent and use only de-identified data. You may opt out at any time without affecting your use of core services.
04. Personal Information Security Protection
We adopt industry-leading technical measures and management methods to protect your personal information:
Technical Measures
• TLS 1.3 encrypted transmission
• AES-256 encrypted data storage
• Tiered access permission management
• Sensitive data desensitization
• Intrusion detection and prevention systems
Management Measures
• Information security management system
• Employee confidentiality agreements
• Regular security training
• Third-party security audits
• Emergency response plans
Security Incident Response:
In the event of a personal information security incident, we will promptly inform you of the basic situation, potential impact, measures taken, and preventive measures you can take, in accordance with legal requirements. If individual notification is difficult, we will issue a public announcement through reasonable and effective means.
05. Sharing, Transfer, and Disclosure of Personal Information
We will not sell your personal information. We only share or disclose your information in the following circumstances:
5.1 Sharing with Your Consent
With your explicit consent, we may share information with third parties you designate.
5.2 Sharing with Affiliates
We may share necessary personal information with affiliates to provide better services.
5.3 Sharing with Authorized Partners
Including but not limited to cloud service providers, payment service providers, SMS/email service providers. We sign strict confidentiality agreements with them.
5.4 Legally Required Disclosure
In accordance with laws, regulations, litigation dispute resolution needs, or lawful requests from administrative or judicial authorities.
5.5 Business Changes
In the event of merger, acquisition, or asset transfer, we will ensure the successor continues to fulfill this policy's obligations.
06. Your Rights
Under applicable data protection laws such as the GDPR and CCPA, you have the following rights over your personal information:
Right to Know
Understand how we process your personal information
Right to Decide
Independently decide whether to consent to personal information processing
Right to Access
Access and obtain copies of your personal information
Right to Correct
Correct inaccurate or incomplete personal information
Right to Delete
Request deletion of your personal information
Right to Withdraw Consent
Withdraw previously given consent
Right to Portability
Transfer your personal information to other processors
Right to Account Cancellation
Cancel your account and delete related information
To exercise the above rights, please contact: privacy@askais.com
We will respond within 15 business days of receiving your request.
07. Cookies and Similar Technologies
To ensure proper website operation and provide a better user experience, we use the following technologies:
Essential Cookies
Used for identity verification and session management, cannot be disabled
Functional Cookies
Remember your preference settings such as language and theme
Analytics Cookies
Help us understand website usage and improve services
// You can manage cookies through browser settings. For details, see our Cookie Policy
08. Protection of Minors
Important Notice:
This service is intended for users 18 years of age and older. If you are a minor under 18, please read this policy with the guidance of a guardian and use our services only with guardian consent.
We will protect minors' personal information in accordance with relevant national laws and regulations. If we discover that personal information was collected from a minor without guardian consent, we will promptly delete the relevant data.
09. Automated Decision-Making
Our AI services may make automated decisions through algorithms. Under Article 22 of the GDPR and other applicable laws, you have the right to request an explanation and to object to decisions based solely on automated processing that significantly affect you. If you disagree with the outcome, you may contact us for human review.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time. For significant changes, we will notify you in advance through site notifications, email, or pop-ups. If you continue to use our services after the policy update, you agree to accept the updated policy. We recommend checking this page regularly for the latest privacy protection information.
11. Complaints and Reports
If you believe our personal information processing has infringed your legitimate rights, you may seek recourse through the following channels:
- Email support@askais.com to file a complaint
- File a complaint with the relevant data protection authority
12. Contact Us
Company Name: MiniCode LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Privacy Email: privacy@askais.com
Customer Support: support@askais.com
// We will verify and process your feedback as soon as possible, generally within 15 business days
13. Region-Specific Supplementary Terms
For Hong Kong Users:
Our Hong Kong operations region complies with the Hong Kong Personal Data (Privacy) Ordinance (PDPO). You may file complaints with the Office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD).
For EU / EEA / UK / Swiss Users:
We comply with the General Data Protection Regulation (GDPR) and UK GDPR, including data subject rights, lawful bases for processing, data protection impact assessments where required, and approved cross-border transfer mechanisms.
// By using AskAIs services, you acknowledge that you have read, understood, and agreed to this Privacy Policy | Terms of Service